FAQ's
Delivery & Returns
When will my order arrive?
Do you have a tracking number for my order?
If you selected "TRACKED 24" or "SPECIAL DELIVERY" service at the checkout you should receive the tracking via email once your order has been dispatched.
2nd class and 1st class delivery does not include tracking, therefore no tracking number will be provided.
My order has not arrived yet?
Shipping times are estimated by Royal Mail and are not guaranteed. These delivery times are subject to change and delays in your region. Public holidays and adverse weather conditions can also cause delays. Estimated delivery times do not include our processing time.
However if you still haven’t received your order within 10 working days please contact me here
How do I return my order?
I received a faulty item?
Sorry this happened! Please get in touch within 7 days of receiving your item. Email me at sofiapapadesigns@gmail.com with images of the faulty item.
Where do you ship?
Currently I ship orders in the UK.
For international customers please visit my Etsy page HERE
General questions
How do I plant seed paper?
Instructions on how to plant the seed card is found on the back of each card.
• Submerge paper in 5mm of water and keep in natural light.
• The seeds will start sprouting after a few days/weeks.
• Transfer to a pot with peat free compost and lighlty sprinkle more compost on top. Or soak paper in water for 24-48 hours and transfer to compost before the seeds sprout.
• Water regularly, avoid letting it dry out and be careful not to overwater.
• Place in warm temperatures (can be indoors near a window) with sunlight. Ideally plant between March and July.
Can you write a gift message?
If you have ordered a greeting card to be sent directly to the recipient please add your message in the "Order special instructions” box in the cart page before you checkout. I will handwrite the message inside the card for no extra charge!
If you have ordered a different item, I can handwrite a gift message on an A7 paper with a pretty pattern on the back (same ones I use for the thank you notes). Simply add your gift message in the "Order special instructions” box in the cart page before you checkout.
Can my order be gift wrapped?
Yes of course! Please purchase a wrapping paper design of your choice HERE
Add a request in "Order special instructions” box on the cart page before you checkout, that you would like the item/s gift wrapped.
If the order is being sent directly to the recipient please mention this and use their address at the checkout.
Can you send the order to the recipient on my behalf?
This can easily be arranged.
In the "Order special instructions” box on the cart page, please mention that you would like the order sent to the recipient. Be sure to use the recipient’s address at the checkout
If you have ordered a greeting card to be sent directly to the recipient. Please add your message in the box too. I will handwrite the message inside the card for no extra charge!
I would like to order a large quantity for a special occasion, can this be arranged?
Most likely yes! For large quantities I can offer a special discount. Please contact me HERE. Add details such as the product, any personalisations, quantity, size etc... In order for me to provide you a quote.
Do you sell wholesale?
Click below for wholesale
You can find Sofia Papa Designs on Faire!
Customisation
Do you offer custom size art prints?
Yes, this can be arranged. Please note that custom size prints will have a longer lead time due to outsourcing the art print. As I am unable to print any larger than A3 with my printer in my studio.
Contact me HERE to request a quote. Please include the size you require and art print design.
Do you take commissions?
Yes! Contact me HERE to get in touch. Please note that during busier periods of the year there may be longer lead times to complete commissions or fully booked (Christmas/Mother’s day). Contact me as early as possible to avoid delays.
How do I personalise text on art prints and greeting cards?
Simply type in your personalisation in the “Add personalisation (optional)” box, above the finishes on the product page.